How could you utilize Capricode TaxiConnect? Read about users´ experiences below:
Oulu region taxi:
"We have used Capricode TaxiConnect for four years and have dispatched over 5,5 million calls with it. We have been very satisfied with the system. It has improved our customer service and lowered our operating costs"
- Mauri Puolakanaho, CEO, Oulu region Taxi
Oulu Region Taxi dispatches 1,3 million customers every year. TaxiConnect boosted Oulu Region Taxi´s business by increasing the number of taxi rides by 30%. Approximately 20% of the calls go through automated services.
Jyväskylä region taxi:
"We tried several different call center solutions but they did not meet our requirements. When we introduced Capricode TaxiConnect, our dispatchers accepted it easily. It is great to have automatic taxi services, and we will start offering the Direct Taxi service to our customers in 2008"
- Keijo Huikko, CEO, Jyväskylä region Taxi
"After we invested in Capricode TaxiConnect, my work has been easier. Now I can set and manage different groups and be prepared for busy service times, since now we can recognize these service peaks.Real-time reports not only help to plan the business and work shifts, but also to monitor the service level of a specific group and maintain good customer service at all times. In addition, it´s easy to use, both for dispatchers and the administrator."
- Pia Pärnäinen, Administrator, Jyväskylä region Taxi
